Problem
A 20-person team spent the full week cleaning ticket files in Jira and closing cases with a 24-business-hour ETA.
← Back to portfolio
Professional case
Operational ticket automation at PedidosYa
Python automation to reduce manual work, speed up closures and free operational capacity.
My contribution
I built Python scripts connected to the Jira API and Google Drive to consolidate files, apply automatic rejection rules, route only relevant work and send feedback back to each ticket.
Outcome
ETA reduced from 24 to 8 hours and 70% of rejectable information automatically filtered, freeing time for internal initiatives and training.